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WARRANTY AND RETURNS POLICY FOR ELECTRONICS
WARRANTY
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All karaoke players and other electronics carry a 12 month factory warranty. If your player requires warranty service, pack only the faulty component carefully, and include your invoice. Please mail your player to:
Joeun Enterprises
3361 West 1st. Street Suite 202
Los Angeles, CA 90004
Telepone: 213-384-1213
Toll Free: 1-866-85-JOEUN (855-6386)
Fax: 213-252-1918
Email: customerservice@joeunenterprises.com
Note: Do not send your extra magic mic chips, books, or karaoke disks and books when returning for repair.. All cables are not covered with a warranty and tampering with any player or component voids the warranty. If a battery is left in a magic microphone and the battery leaks the warranty is voided.
Shipping costs for exchange, returns, or refunds, are paid by the customer when shipping to us and we cover shipping costs back to the customer for U.S. orders. For international orders we must charge the shipping costs to ship the item back to the customer in another country.
RETURNS
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Karaoke players can be returned for refund if done within 3 days of receiving the item. There will be a 10% re-stocking fee. The simple reason for the fee is that no one else will want the player after it has been returned. Delays that occur after we ship with UPS or USPS is outside of our control and does not constitute a reason for cancellation or refund of any kind.
A player cannot be returned if the box is lost or destroyed. Also, if the player has been damaged we cannot accept it for a refund. If a battery is left in a magic microphone and the battery leaks the warranty is voided. If any of the package cables, chips, books have been lost or misplaced we cannot accept a player for refund. Please mail your player to:
Joeun Enterprises
3361 West 1st. Street Suite 202
Los Angeles, CA 90004
Telepone: 213-384-1213
Toll Free: 1-866-85-JOEUN (855-6386)
Fax: 213-252-1918
Email: customerservice@joeunenterprises.com
Shipping costs for exchange, returns, or refunds, are paid by the customer when shipping to us and we cover shipping costs back to the customer for U.S. orders. For international orders we must charge the shipping costs to ship the item back to the customer in another country.
EXCHANGE
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Exchange on electronics products including karaoke players can be done within 3 days of receiving the item for an equal or higher priced player or player package. Please mail your player to:
Joeun Enterprises
3361 West 1st. Street Suite 202
Los Angeles, CA 90004
Telepone: 213-384-1213
Toll Free: 1-866-85-JOEUN (855-6386)
Fax: 213-252-1918
Email: customerservice@joeunenterprises.com
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Shipping costs for exchange, returns, or refunds, are paid by the customer when shipping to us and we cover shipping costs back to the customer for U.S. orders. For international orders we must charge the shipping costs to ship the item back to the customer in another country.
CUSTOMER SUPPORT - Please follow these procedures for support issues relating to status of shipments and all other issues. This will give us time to research and better solve any problem. First, submit a trouble ticker.
FAST SUPPORT RESOLUTION
SUBMIT A TROUBLE TICKET
(Note: For a permanent record and faster resolution please submit your support issue via our trouble ticket system. We will act on it very quickly.) If you do not receive satisfactory service please email the owner of Pacific Imports with the details of your complaint to: mark@pacificimports.com |
Joeun Enterprises
3361 West 1st. Street Suite 202
Los Angeles, CA 90004
Telepone: 213-384-1213
Toll Free: 1-866-85-JOEUN (855-6386)
Fax: 213-252-1918
Email: customerservice@joeunenterprises.com
(NOTE: Please do not call our toll-free sales line for support related issues)
Hours of Operation: Monday thru Friday7:30 a.m to 3:30 p.m. (Support is closed on weekends and holidays)
Shipping costs for exchange, returns, or refunds, are paid by the customer when shipping to us and we cover shipping costs back to the customer for U.S. orders. For international orders we must charge the shipping costs to ship the item back to the customer in another country.
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